Change in recent years has created far-reaching implications for anyone in the sales field Globalization, technology, universal access to information, and the recent economy have changed everything

According to Jeffrey Gitomer author of Customer Satisfaction is Worthless: Customer Loyalty is Priceless, the answer is very clear “Satisfaction is no longer an acceptable measurement of customer service success

Depending upon what research study you read, companies in the United States are spending upwards of 134 Billion dollars a year on employee training and development However, according to a study on retention in The Journal of Economic Education, the annual rate of retention loss for employee training and development averages between 13 to 23%

Often times when companies have to squeeze the financial belt, developing employees and creating future leaders gets pushed aside However building a sustainable company requires having a leadership growth and succession plan in place at all times

There continues to be a great deal of focus on organizational culture and environment Whether you are focusing on that issue for the first time or whether you are looking at changing or improving an existing culture, it may be wise to remember that, like the long journey which begins with one step, an organizational culture is the cumulative effect of individual attitudes, values, and standards

Emotions play an important role in everyday behavior There is no thought, behavior, idea, or attitude that does not have a related emotional counterpart

He went to war as a Captain and returned as a Private Afterward, he failed in business

If you Google the word entrepreneur, you will find a number of definitions which will include some version of the phrase “a person who organizes, operates, and assumes the risk for a business venture” Albeit this definition is tactically accurate, I believe the true essence of an entrepreneur is much more

Based on the current business environment it really has become an employer’s market Employees are much less likely to change roles or companies based on fewer job opportunities and fear of the unknown

Often when succumbing to frustration, businesses and individuals find success to be a fleeting proposition There is no question that success is a journey, but it can become a very manageable and measurable journey focused on desired outcomes and results

No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is important to remember that very few have ever accomplished more or gone far in any endeavor without the assistance and cooperation of many people Leadership, goal achievement, and effective communication are inseparable, and they are all inextricably tied to trust

“Your listeners won’t care how much you know until they know how much you care” - Anonymous One fundamental truth about effective communications is that people will not believe what you say if they don’t believe in you

Attitudes determine the way we treat people They affect the way we perceive change